Quality & Patient Safety
Making quality the competitive edge
In competitive health care markets where patients have an increasing array of choices, quality is the most important differentiator for organizations striving for sustainability and national and regional leadership.
Accreditation Preparation Program
International accreditation, especially that granted by Joint Commission International (JCI), has become a powerful indicator of a health care organization’s commitment to high-quality care and patient safety. HEALTHBY and EIFEC have engaged several leading health care organizations around the world to prepare for accreditation by JCI.
The starting point for such recognition is instituting a culture of continuous quality improvement that emphasizes the measurement and management of the people, processes, and outcomes critical to safe and effective patient care and service delivery.
The JCI accreditation process is designed to create a culture of safety and quality within an organization that strives to continuously improve patient care processes and results. In doing so, organizations:
Strategic Leadership
- improve public trust that the organization is concerned for patient safety and quality of care provide a safe and efficient work environment that contributes to worker satisfaction
- listen to patients and their families, respect their rights, and involve them in the care process as partners
- create a culture that is open to learning from the timely reporting of adverse event and safety concerns
- establish collaborative leadership that sets priorities for quality and patient safety levels
- negotiate with sources of payment for care with data on the quality of care